This Return & Refund Policy applies to all products purchased through the official PUSUN website owned by Shenzhen Pushang Intelligent Sports Co., Ltd., a high-tech enterprise located in Bao’an Central District, Shenzhen, China, specializing in the R&D, production and global sales of intelligent sports equipment, including tennis ball machines, table tennis serving robots, badminton automatic servers and related accessories. We are committed to providing high-quality products and transparent, fair return and refund services to every global customer, ensuring that your shopping experience on our platform is secure, reassuring and satisfactory. This policy clearly specifies the conditions, procedures, time limits, responsibilities and related matters for product returns, exchanges and refunds, and all customers who place orders on our website are deemed to have read, understood and agreed to all the terms stated below upon order submission.

First and foremost, we provide a 30-day free return service for all products sold on our official website. The 30-day period starts from the date of the customer’s signature and receipt of the parcel, which is subject to the time recorded by the logistics carrier’s delivery confirmation. During this 30-day period, customers can apply for a return, exchange or refund for any reason, provided that the returned product meets the "resalable condition" requirement—this means the product must be in its original unused state, with no signs of damage, scratches, wear or modification, all original packaging, accessories, user manuals, warranty cards and other accompanying items must be intact and complete, and there must be no missing or damaged parts. Products that have been used, disassembled, modified, or whose original packaging or accessories are lost or damaged will not be eligible for free return, and we reserve the right to reject such return applications.

Regarding the return shipping fee responsibility, we strictly distinguish between returns caused by quality issues and non-quality issues to ensure fairness for both parties. If the returned product has inherent quality defects, functional failures, or does not match the model, specifications, or description stated on the website (e.g., wrong product delivery, missing accessories, or product damage caused by production errors), and the customer provides valid evidence (such as clear photos, videos, or professional inspection reports) to confirm the quality problem, we will bear all return shipping fees. The customer only needs to package the product properly and send it back according to the return address provided by our after-sales team, and we will fully reimburse the actual return shipping cost after receiving and verifying the returned product. We will not impose any hidden fees or deduct any amount from the refund for quality-related returns.

For returns caused by non-quality issues, including but not limited to: the customer’s change of mind, incorrect purchase (e.g., buying the wrong model or product), or dissatisfaction with the product’s appearance, size, or performance that does not involve quality defects, the return shipping fee shall be fully borne by the customer. In such cases, the customer needs to independently arrange the return shipping, bear all related freight costs, and ensure that the returned product meets the resalable condition. After we receive and inspect the returned product and confirm that it is intact and resalable, we will process the refund according to the original payment amount, excluding any return shipping fees paid by the customer. Please note that if the returned product does not meet the resalable condition due to the customer’s improper use or packaging, we will not process the refund and may return the product to the customer at the customer’s own expense.

The specific return and refund process is simple and standardized to save customers’ time and energy. Step 1: Submit a return application within the 30-day period. Customers can contact our after-sales team via the official office number (+86 13997668773) or business email (anox@qq.com), providing the order number, product model, reason for return, and relevant evidence (if it is a quality issue). Step 2: After receiving the application, our after-sales team will review the information within 2 working days and reply to the customer with a confirmation, including whether the return is approved, the return address, and related precautions. Step 3: The customer packs the product properly according to the requirements, attaches the return note (including the order number and contact information), and sends it back to the specified address. Step 4: After we receive the returned product, we will conduct a comprehensive inspection within 3 working days to verify the product’s condition, packaging, and accessories. Step 5: If the inspection is passed, we will process the refund immediately. The refund will be returned to the original payment method used by the customer, and the arrival time of the refund depends on the processing speed of the customer’s bank or payment platform, usually taking 3-7 working days.

We also have clear regulations on special circumstances. For customized products, products with personalized modifications, or special-order accessories, since they are produced according to the customer’s specific requirements, they cannot be returned or refunded unless there are serious quality defects. For damaged or lost products during return shipping, the responsibility shall be borne by the logistics carrier selected by the customer; we will assist the customer in providing relevant documents to apply for logistics compensation, but we will not be directly responsible for the loss. If the customer fails to submit a return application within the 30-day period, we will not accept any return or refund requests, and the product will be deemed as accepted by the customer.

Our after-sales team is composed of professional and patient staff who are dedicated to solving all return and refund-related problems for customers. If you have any questions, doubts, or need assistance during the return and refund process, please feel free to contact us at any time, and we will respond to your needs within 2 working days. We continuously optimize our return and refund service process, adhere to the principles of fairness, transparency, and customer-oriented service, and strive to resolve every return and refund issue to the customer’s satisfaction. By purchasing products on the PUSUN official website, you can enjoy reliable after-sales protection, ensuring that your investment in intelligent sports equipment is worry-free.