This Shipping Policy applies to all purchases, orders and transactions conducted on the official PUSUN website owned by Shenzhen Pushang Intelligent Sports Co., Ltd., located at Bao’an Central District, Shenzhen, China. As a professional high-tech enterprise specializing in the research, development, production and global distribution of intelligent sports equipment including tennis ball machines, table tennis serving robots, badminton automatic servers and all related sports accessories, we have established comprehensive, transparent and reliable international shipping services to support global customers from all continents and regions worldwide. We are committed to providing safe, stable, efficient and well-organized international logistics solutions for every buyer, personal consumer, wholesale distributor and cooperative partner who place orders through our official online platform. All terms stated below govern the entire shipping process, including order processing, warehouse handling, delivery timeframes, freight cost calculation, customs clearance, package transportation, delivery scope, shipping exceptions, cargo damage, parcel loss and post-delivery matters related to international freight.

All shipping fees are individually calculated and quoted based on each customer’s actual destination country, detailed delivery address, order weight, total package volume, selected logistics method and required delivery urgency. Unlike fixed flat-rate shipping systems adopted by many ordinary online stores, our sports equipment products mainly include large-size intelligent serving machines, mechanical sports devices, battery-powered equipment and corresponding accessories, which feature different overall weight, packaging volume and special logistics attributes. Therefore, unified fixed shipping charges cannot adapt to diversified global delivery demands. After customers complete order submission and provide full accurate receiving information including country, province, city, detailed street address, postal code and contact number, our professional international logistics team will immediately verify the parcel parameters and provide you with the most reasonable and transparent freight quotation according to real-time international logistics market price, air freight, sea freight and express logistics cost. We will never apply hidden extra charges, arbitrary price surcharges or ambiguous additional fees during the whole shipping quotation process. All confirmed freight costs will be fully informed to customers before official order arrangement and warehouse dispatching, and no unexpected expenses will be added without prior written notice.

For all confirmed valid orders with completed payment and verified shipping information, our official warehouse will arrange production sorting, professional packaging, shockproof protection treatment and dispatching procedures within 3 working days. Our warehouse team carries out strict product inspection before every shipment to ensure that all delivered goods are fully consistent with ordered models, specifications, configurations and accessory completeness. All precision intelligent sports machines will be packed with multi-layer shockproof foam, anti-collision corner protection, moisture-proof sealing packaging and firm hard carton packaging to maximally protect internal equipment from extrusion, collision, abrasion and damage during long-distance international transportation. We maintain stable long-term cooperative partnerships with multiple top-tier global international logistics carriers, including major international express services, professional air freight logistics and safe sea freight channels, covering almost all countries, regions, islands and remote areas across the whole world. There is almost no unavailable delivery area under our global shipping scope. Whether you are located in North America, South America, Europe, Southeast Asia, Middle East, Oceania, Africa or other remote continental regions, we are capable of arranging safe and standard international parcel delivery to your designated receiving address.

During the entire international transportation period, we will provide complete logistics tracking number for every shipped order. Customers are able to real-time track the whole parcel transportation status, transit nodes, customs clearance progress and estimated arrival time through the official tracking website of corresponding logistics carrier at any time. Our after-sales logistics service team will keep continuous attention on each parcel’s transit status. Once abnormal logistics situations including transit delay, customs clearance problem, information abnormality or delivery obstacle happen, our team will actively communicate with logistics providers, solve related issues and timely feedback all updated information to customers without delay. We clearly inform all global buyers of relevant international shipping characteristics: international cross-border delivery involves multiple transit links including domestic warehouse transportation, airport transfer, international air or sea transit, destination customs clearance and local last-mile delivery. Therefore, total delivery duration is subject to actual logistics carrier efficiency, regional transportation schedule, customs inspection cycle, local holiday arrangement and international air traffic conditions. We guarantee on-time warehouse dispatching within regulated 3 working days, while overall arrival time varies depending on different destination distances and logistics channels.

Buyers shall be responsible for providing complete, accurate and valid receiving address information, contact phone number and postal code before shipment. Incomplete, wrong, ambiguous or invalid address information will directly lead to delivery failure, parcel return, extra re-delivery freight cost and unnecessary logistics delay. Once packages have been dispatched and shipped out, address modification requests will be accepted only under feasible logistics conditions with possible additional freight adjustment. We highly recommend all customers double-check all receiving details before order confirmation. For international cross-border import customs clearance matters, import tariffs, customs duties, local value-added tax and regional regulatory fees of the destination country shall be borne by the buyer. Our company will provide all necessary export declaration documents, product qualification certificates and shipping documents to assist smooth destination customs clearance. We will not be responsible for customs detention caused by incomplete buyer-provided information, local policy restrictions or non-compliant import declaration reasons.

In cases of extreme unexpected situations including global logistics capacity shortage, large-scale carrier transit delay, severe natural disasters, international regional conflicts, public health events, official holiday suspension of logistics network and sudden adjustment of international aviation routes, the estimated delivery period may be extended accordingly. Our logistics team will actively follow up and notify customers of latest parcel status and updated estimated delivery time once any above exception occurs. For damaged, deformed or defective cargo caused by violent transportation, extrusion damage during international shipping, customers could provide valid picture evidence of package and product damage within valid period after signature receipt. We will coordinate with logistics carriers for claim handling and provide reasonable solutions according to actual damage conditions. All dispatched parcels are covered with basic international transportation cargo insurance to guarantee buyer’s legitimate rights and interests.

We also support customized logistics service requirements for bulk wholesale orders, bulk commercial purchasing and large quantity cooperative orders. According to customers’ overall order scale, preferred transportation mode and budget planning, we can adjust corresponding logistics schemes including economical sea freight, fast air freight and premium urgent express delivery. Throughout all business cooperation and global shipping services, we always adhere to standardized, transparent and reliable operation principles. Every order enjoys equal professional warehouse service and careful packaging treatment regardless of order quantity and purchase amount. Our logistics service team keeps optimizing global delivery channels, reducing unnecessary transit links and improving overall shipping stability, aiming to bring satisfactory international delivery experience to every worldwide customer of PUSUN sports equipment.